Clearer case understanding
Identify the key issues, missing information and questions that require attention.
England only · For organisations
Independent homelessness consultancy for charities and professional support workers in England
Clear Ground offers calm, structured professional insight when a homelessness case, decision letter or referral needs closer consideration.
Independent, evidence-led and non-adversarial. Consultancy only—not legal advice. You do not need to share sensitive information initially.
Focused professional input
Clarity for the case and relevant information
Structured professional input
Receive an independent, calm and evidence-led view of the information available.
Practical next steps
Understand how to organise further information or decide whether formal written support is appropriate.
How it works
A straightforward route to professional input
- 1
Send a brief anonymised outline
Tell us what has happened and what type of support you are considering. Do not include sensitive personal information at this stage.
- 2
We check scope and conflicts
We review whether the matter is within the service’s remit and confirm whether we can assist.
- 3
Receive clear professional input
We provide informal guidance or discuss whether a formal supporting letter is appropriate.
- 4
Agree the next step
Where paid written support is suitable, the scope and fixed fee are confirmed before work begins.
Initial support
Free informal guidance
An initial, informal view may help you understand the issues in a case and decide what information may be relevant. This is not a legal opinion, formal representation or statutory decision.
- Initial discussion of the issue
- High-level review of the information provided
- Identification of questions or missing information
- Practical suggestions for next steps
- Signposting to appropriate professional or legal support where relevant
Agreed paid work
Formal supporting letters
Where a structured written response would be useful, Clear Ground can prepare a formal supporting letter for an agreed fixed fee. The scope, required information and timescale are confirmed before work begins.
| Service | What it provides | Intended use |
|---|---|---|
| Informal guidance | Initial thoughts based on the information available | Internal understanding and next-step planning |
| Formal supporting letter | Structured written information addressing relevant issues | Sharing with a local authority or use in another appropriate formal setting |
Both services are consultancy. They are not legal advice or legal representation. The relevant local authority remains responsible for statutory homelessness decisions.
Who the service is for
Who Clear Ground helps
In this website, “referrer” means a charity or professional support worker contacting Clear Ground on behalf of an individual or family.
- Charities and voluntary-sector organisations
- Housing and homelessness advisers
- Professional support workers
- Organisations supporting individuals or families
- Teams seeking an independent second view
An initial enquiry can be made by a professional or organisation supporting an individual or family. Clear Ground is not a substitute for urgent legal advice, emergency accommodation or statutory support.
About Clear Ground
Calm, structured and independent
Clear Ground is an independent homelessness consultancy informed by nearly two decades of frontline work across local-authority homelessness teams, hospital settings and criminal justice environments.
This background supports a careful approach to homelessness decision-making and referrals, with an emphasis on:
- Independent professional perspective
- Structured reasoning and relevant information
- Clear written communication
- Respectful, non-adversarial practice
Practical information
Frequently asked questions
Charities, voluntary-sector organisations, housing and homelessness advisers, and professional support workers can enquire. Clear Ground works with organisations in England, not private individuals or households.
Send your contact details, organisation, a short summary of the issue and the type of support you are considering. Please do not send case files or sensitive personal information at this stage.
Leave out anything that could identify an individual or family. This includes names, full addresses, dates of birth, case or reference numbers, medical records and unnecessary personal details.
Yes. An initial, informal view is available at no cost. It is a high-level discussion, not a full case review, formal written report or legal opinion.
Informal guidance offers initial thoughts for internal understanding and next-step planning. A formal supporting letter is an agreed, paid written document that may be shared with a local authority or used in another appropriate formal setting.
No. Clear Ground provides homelessness consultancy, not legal advice or legal representation. Where relevant, you may be signposted to appropriate professional or legal support.
No. The relevant local authority remains responsible for all statutory homelessness decisions. Clear Ground provides independent professional input based on the information available.
Clear Ground is not an emergency accommodation or statutory support service. For urgent housing needs, contact the relevant local authority or an appropriate emergency or legal service.
The outline is reviewed to check whether the matter is within the service’s remit and whether there is any conflict that prevents Clear Ground from assisting. If paid written support may be suitable, the scope and fixed fee are agreed before work begins.
Yes. The service applies to organisations supporting people in England. Homelessness legislation differs in Scotland, Wales and Northern Ireland.
Case enquiries
Start with an anonymised outline
Please send a short outline of the issue so we can assess whether the enquiry is within scope. Do not include names, addresses, dates of birth, reference numbers, medical records or other sensitive personal details at this stage.
Please include
- Your name and organisation
- Your email address
- Your telephone number, if useful
- A short summary of the issue
- The type of support you are considering
Please do not include
- Names of individuals or families
- Full addresses or dates of birth
- Case or reference numbers
- Medical records
- Unnecessary personal or confidential information